Effective communication between patients and doctors is essential for quality care and safety. We offer multiple ways to connect with our doctors. Please read the options below and choose the most appropriate method for your needs.
1. Phone Communication
- For urgent medical concerns, please call us directly.
- Reception staff will assist or arrange for a doctor to return your call, if appropriate.
- Please avoid lengthy discussions over the phone unless a phone consultation is scheduled.
2. Face-to-Face Consultations
- Book an appointment for medical assessments, physical examinations, or sensitive issues.
- Ideal for comprehensive care and confidential discussions.
3. Telehealth (Phone or Video Consultations)
- Available for eligible patients for non-emergency consultations.
- Book online or by calling reception.
- Medicare criteria may apply.
4. Email Communication
- Limited to non-urgent matters (e.g., administrative queries, repeat scripts, referrals).
- Please note: emails may not be checked daily.
- We do not provide medical advice or diagnosis via email due to privacy and safety concerns.
5. SMS Notifications
- Used for appointment reminders, recalls, or basic communication (e.g., results follow-up).
- We do not discuss clinical matters via SMS.
6. Secure Messaging
- Where available, we use secure platforms (e.g., HealthLink) to share information with other healthcare providers.
- Patients may request health records via secure transfer.
