Priority primary care centres (PPCCs) partner with nearby hospital emergency departments. They provide free care for people with conditions that require urgent attention but not an emergency response. This includes conditions like mild infections and burns, suspected fractures or broken bones. They also offer pathology and imaging services.

The centres help Victorians who need urgent care get help faster, while keeping our busy emergency departments free for those in critical, life-threatening situations.

They operate seven days a week and up to 16 hours a day, accepting walk-ups, referrals and pre-booked appointments. 

Visit the Better Health Channel website to find your nearest PPCC.

PPCCs are commissioned by Primary Health Networks with funding from the Victorian Government.

 Call the NURSE-ON-CALL 24/7 hotline for free medical advice from a registered nurse from anywhere in Australia.

You can also call the After Hours Helpline on 1800 022 222. This service is has coverage for most areas in Australia and provides free health care advice and information 24 hours a day (calls from landlines are free, mobile charges may apply).

NURSE-ON-CALL is a Victorian Government health initiative, delivered by Medibank Health Solutions.

For more information about NURSE-ON-CALL visit the Victorian Government website.

For more information about 13SICK visit the https://13sick.com.au/.

 The Victorian Virtual Emergency Department (VVED) allows you to access care for non-life-threatening emergencies. You can connect to the VVED from anywhere in Victoria. 

If you are eligible, you will be connected virtually to emergency doctors and nurses who will provide medical advice, from the comfort of your own home or workplace.

As your consultation will be via video, you will need a device with a camera to use this service.

The VVED is available 24 hours a day, seven days a week.

For more information visit vved.org.au